I have realised that when I feel vulnerable and sensitive, I like people to be super kind to me. I can’t stand professional conversations or emails because I just get this feeling that you’re angry with me.
When I feel vulnerable, a ‘kind regards’ makes me feel rubbish, even if you are being perfectly nice. I know this because yesterday I felt so down in the dumps and no amount of professional commiserations made me feel any better.
And then my mentor wrote to me and put a kiss at the end of her email, and I burst into tears. That little bit of personal kindness was just what I needed. I think it’s funny that an ‘x’ at the end of the email can do that. I wish that we were allowed to do that on all business emails because the world would be a much nicer place to live in.