The line is always crackly, a succession

Of clicks and whirs as we connect

Halfway across the world, because let’s face it

Those big companies ain’t paying no minimum wage

When they can pay pennies somewhere else.

But she’s so lovely, the lady – Lori

Who looks at my broadband package

Chatting away as she tries to make it cheaper

Struggling to understand our accents as we recite

Account numbers and sort codes, reeling off the digits

One by one. Thankful that we don’t have to do that again

At least not for another eighteen months.

I had to get my broadband sorted out today. I checked my bank account this morning and realised I had come to the end of my contract three months ago and so I had been paying double since Christmas.

They did send me letters but I have a fear of phones and post so I hadn’t opened me. That will teach me not to be such a loser and to start acting a little bit more like a grown up.

Anyway, I’ve been feeling sick with anxiety all day, knowing that I am going to have to phone the broadband company and try to get a new contract sorted out. Just getting through to a human being is difficult enough, and I can never remember my memorable word or my area code which annoys the person on the other end of the line.

I have finally managed to get it sorted and I am thankful that Lori was so lovely. I have no idea what country she was in, but she made a very stressed out lady feel a bit happier while on a telephone call.

Much Love

Rachel xx